Thank you for your support and trust in Gymatt! We are committed to providing you with a smooth and convenient shopping experience. The following is our shipping policy, which is designed to ensure that you have a clear understanding of the delivery process of your order and can enjoy quality service.

1. Order Processing Time

Our orders will be processed within 1-2 business days after receipt of confirmation. After the order is confirmed, you will receive a confirmation email with shipping information.

2. Shipping Area

We currently support global shipping. Depending on your address, shipping costs and delivery times will vary.
In some areas, shipping time may be delayed due to logistics restrictions, weather conditions or unforeseen circumstances.

3. Shipping Methods and Costs

We provide shipping methods such as DHL, FedEx, EMS, TNT, and UPS, including standard delivery and expedited delivery. According to your needs, you can choose the appropriate shipping method at checkout.

Shipping costs will be displayed on the checkout page and calculated based on your shipping address and selected shipping method.

Standard delivery: expected to arrive within 7-15 working days. Free shipping for orders over $69, $6.99 for less.

Expedited Shipping: Estimated delivery within 3-5 business days. Free shipping for orders over $69, $12.99 for less.

For customers whose orders exceed a certain amount, we offer free standard shipping. Please refer to the instructions on the checkout page for specific amounts.

4. Tracking and Notifications

Once your order is shipped, we will provide shipping tracking information via email, and you can check the latest status of your package at any time.

If you do not receive a tracking email or have any problems viewing shipping information, please feel free to contact our customer service team and we will help you.

5. Shipping Delays and Problems

Although we will do our best to ensure that your order is delivered on time, shipping delays may occur due to some uncontrollable factors such as weather, holidays, customs inspections, etc.

If you encounter shipping problems, such as damaged or lost packages, please contact us immediately. We will coordinate with the carrier to resolve the problem for you as soon as possible.

6. Customs and Duties

International orders may be subject to the customs regulations of the destination country and may be subject to additional duties and taxes.
These charges are the responsibility of the consignee and we recommend that you understand the relevant customs policies before placing an order.

7. Address Change

If you need to change the delivery address before your order is processed, please contact our customer service team as soon as possible and we will do our best to help you adjust it.
Once the order enters the shipping stage, address changes may be restricted or cause delays.

8. Returns and Exchanges

If you need to return or exchange an item, please refer to our Return and Exchange Policy to ensure that you understand the relevant procedures and requirements. If you apply for a return for personal reasons, the return shipping costs will be borne by the user. If the return is due to product quality problems or incorrect shipment, the shipping costs will be borne by us.

9. Order Cancellation

Once the order is confirmed, we will process and ship it as soon as possible. If you need to cancel the order, please contact our customer service team as soon as possible. We will cancel the order for you before it is shipped and process a refund for you.

10. Contact Us

If you have any questions about shipping or require further assistance, please feel free to contact our Customer Service Department via email at service@gymatt.com.

Service hours: Monday to Friday: 8:30 am to 5:00 pm; Saturday and Sunday: 9:30 am to 5:00 pm.
We are committed to providing you with fast and efficient service to ensure that your shopping experience is pleasant and smooth!